Evri | Cheap Parcel Delivery & Courier Service

We’ve lots of useful information in our help centre but if you still need to make a complaint you can via the following methods. Please be aware that if your order reference does not begin with "EVR," we …

Evri are unfortunately unable to pass onto the courier any requests for a pre-collection phone call as we do not want to encourage them to compromise the health and safety of other road users.

You may get an error message regarding your postcode for various reasons. This is to ensure that parcels can be delivered correctly and on time. Find out more here

If you are concerned that your parcel tracking has not updated for a while, take a look at this page for advice on your next steps.

Who will be delivering my parcel? We’ll take care of your parcel while it’s in the UK and then hand it over to one of our world-renowned third-party partners for its international delivery. Our partner carriers …

What should I do if I need to add special instructions to my order? We can often pass on specific instructions to the depot before the collection date. However, if the collection date is today then the …

I have received a parcel that I was not expecting, what should I do? If you have received a parcel that has been booked through us but aren’t expecting any deliveries then please try and contact the …

My parcel has not been collected. What can I do? Please check here to see if the collection window of your parcel has passed. If so, please click here to re-book your collection. This will be confirmed to …

Collection Enquiry When will my parcel be collected? I will not be available at the time of collection. What can I do? If you know that you will not be available to hand your parcel to the driver there are a …