Workflow provider Taskize has launched a new functionality, with the goal of increasing operational query and dispute resolutions. The tool automatically distributes data from financial institutions’ ...

The City of Johannesburg released a statement announcing that it is introducing a virtual customer engagement platform to fast-track query resolution for those customers with long outstanding billing ...

With Covid-19 the need for businesses to sort out their digital offerings has gone from an ‘in progress’ to ‘it has to happen now’. And by next year, it will be ‘why haven’t you automated yet?’. By ...