When undergoing an IT operating model transformation, focus on three key areas to ensure success: process, governance and culture. The quest for customer obsession is arduous — littered with obstacles ...

Forbes contributors publish independent expert analyses and insights. I lead Boston Consulting Group’s Behavioral Science Lab. Nov 21, 2024, 08:15am EST Nov 21, 2024, 09:18am EST An organization’s ...

Anthony Donnarumma is CEO of 24 Seven, one of the largest privately held marketing, creative, and digital talent solutions firms in the U.S. Companies wouldn’t run two completely uncoordinated ...

A new Forrester study finds firms that achieved higher performance levels transform their IT operating models and address challenges incrementally. IT operating models are in transition with ...

AI adoption in enterprise operations has stalled at the level of task assistance – recommendations, AI-assisted search, chatbots not truly empowered to act. Companies that want to lead in the decade ...